Troubleshooting Site Viewer
Internet Connection Failure
When you create a Site Viewer, a check is made to make sure that you have an internet connection to retrieve the default basemap and terrain data.
If Site Viewer cannot connect to the Internet the following warning messages are displayed:
Warning: Unable to access the Internet, showing Dark Water instead of Satellites. See Access Basemaps and Terrain in Site Viewer.
Warning: Unable to access terrain data. See Access Basemaps and Terrain in Site Viewer.
If Site Viewer cannot connect to the Internet, then terrain data is not used and
Dark Water basemap is selected.