Troubleshooting Site Viewer

Internet Connection Failure

When you create a Site Viewer, a check is made to make sure that you have an internet connection to retrieve the default basemap and terrain data.

If Site Viewer cannot connect to the Internet the following warning messages are displayed:

Warning: Unable to access the Internet, showing Dark Water instead of Satellites. See Access Basemaps and Terrain in Site Viewer.
Warning: Unable to access terrain data. See Access Basemaps and Terrain in Site Viewer.

If Site Viewer cannot connect to the Internet, then terrain data is not used and the Dark Water basemap is selected.

Graphics Environment

When JavaScript^® for WebGL™ support fails, Site Viewer issues an error message in the Command Line, notifying you to update the graphics hardware driver. For more information, see Resolving Low-Level Graphics Issues.