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Cannot Connect to the EV3 Brick

When you try to connect from the MATLAB® software to the EV3 hardware, the Command Window displays an error. For example:

myev3 = legoev3
Error using legoev3 (line 285)
Failed to connect to EV3 through USB. Please check your USB
  1. Verify that the EV3 power is on. If not, start the EV3 brick by pushing the power button.

  2. If the EV3 power was off, any legoev3 and sensor objects in the MATLAB Workspace are no longer valid. Clear those objects from the MATLAB Workspace. For example:

    clear all;
  3. Check that the USB, wireless network, or Bluetooth® cables and hardware are set up as described in Connect the Host Computer to an EV3 Brick.

  4. Use matlabshared.supportpkg.getInstalled to verify that you installed the support package.

    >> matlabshared.supportpkg.getInstalled
           Name         Version  Base Product 
    ------------------- ------- --------------
  5. Use matlabshared.supportpkg.checkForUpdate to check for updates to the support package.

    No support packages need updates.
  6. If you did not install the support package, or updates are available, use supportPackageInstaller to install or update the support package.