- Make sure no typos are made in the URL accessing the server
- Attempt to use a different web browser
- Attempt to access the server from a different computer
- Make sure whoever is attempting accessing the server has a network connection and their traffic is being accepted by the server
- Collect log files for more detailed information
The procedure to collect more log files can be found from the link below.
How can I get debug information for Polyspace Access?
