Why does it say "invalid email or password" when i reinstall r2023b Product

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I have a problem reinstalling Matlab2023b, as the error states "invalid email or password" when I try to install R2025a or any other product. Note that my email and password are correct, and I can log in to the MathWorks account. Could you advise me on how to resolve this issue?

thanks lot

Your sincerely

Reda dalila

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Rena Berman 2025-5-28

(Answers dev) MathWorks experienced a ransomware attack. https://status.mathworks.com/ displays real-time status and planned maintenance updates for MathWorks applications. If you are experiencing an outage that is not listed, please submit a support request.

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