What is MathWorks's preferred way to receive product feedback?

Question

Matt Latourette 2022-12-15

1
链接

此问题的直接链接

https://ww2.mathworks.cn/matlabcentral/answers/1879137-what-is-mathworks-s-preferred-way-to-receive-product-feedback

评论： Steven Lord 2022-12-15

Looking at the MathWorks website, I don't see a clear indication regarding how the company prefers to receive product feeback. I see links to submit a bug report, but a suggestion on how to improve workflow isn't really a bug. There are customer support links to create a service request, but a suggestion regarding how a product could be better is not really a request for Mathworks to help troubleshoot a problem. There is the community forum where one can submit a question such as this one, but a product improvement suggestion isn't really a question.

What communication channel works best for this kind of information to be efficiently routed inside MathWorks to the decision-makers who can most benefit from understanding customer needs and translate that information into product features that satisfy them?

0 个评论
显示 -2更早的评论隐藏 -2更早的评论

请先登录，再进行评论。

请先登录，再回答此问题。

Answer 1

Bora Eryilmaz 2022-12-15

2
链接

此回答的直接链接

https://ww2.mathworks.cn/matlabcentral/answers/1879137-what-is-mathworks-s-preferred-way-to-receive-product-feedback#answer_1128817

编辑：Bora Eryilmaz 2022-12-15

You can Create Service Request and select the Technical Support option, which also includes suggestions: https://www.mathworks.com/support/contact_us.html?s_tid=hc_trail

1 个评论
显示 -1更早的评论隐藏 -1更早的评论

Steven Lord 2022-12-15

I agree with Bora. If you submit a suggestion to Technical Support they can enter it into the enhancement database. It's also possible there's a way you're not aware of to do what you're suggest as your enhancement request, in which case Support can tell you about that feature or functionality.

请先登录，再进行评论。