What is MathWorks's preferred way to receive product feedback?

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Matt Latourette
Matt Latourette 2022-12-15
评论： Steven Lord 2022-12-15
Looking at the MathWorks website, I don't see a clear indication regarding how the company prefers to receive product feeback. I see links to submit a bug report, but a suggestion on how to improve workflow isn't really a bug. There are customer support links to create a service request, but a suggestion regarding how a product could be better is not really a request for Mathworks to help troubleshoot a problem. There is the community forum where one can submit a question such as this one, but a product improvement suggestion isn't really a question.
What communication channel works best for this kind of information to be efficiently routed inside MathWorks to the decision-makers who can most benefit from understanding customer needs and translate that information into product features that satisfy them?

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Bora Eryilmaz
Bora Eryilmaz 2022-12-15
编辑：Bora Eryilmaz 2022-12-15
You can Create Service Request and select the Technical Support option, which also includes suggestions: https://www.mathworks.com/support/contact_us.html?s_tid=hc_trail
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Steven Lord
Steven Lord 2022-12-15
I agree with Bora. If you submit a suggestion to Technical Support they can enter it into the enhancement database. It's also possible there's a way you're not aware of to do what you're suggest as your enhancement request, in which case Support can tell you about that feature or functionality.

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