Hi, I'm using MatLab WebApp Server R2022b.
My server was running smoothly until yesterday.
Today, I installed MatLab WebApp Server R2023a to upgrade my server.
However, now I'm encountering an error message that says "License Manager Error -5: Cannot find a license for MATLAB_Web_App_Server."
I have checked my license, and it appears to be normal.
Could you please guide me on how to resolve this issue?
Here is my log.
00000002 2023-05-18 01:15:21 0x00000fcc cppmicroservices::install W file not found: C:\Program Files\MATLAB\MATLAB Web App Server\R2022b\bin\win64\spf\servicedependencies
00000003 2023-05-18 01:15:21 0x00000fcc agent::agentcore V Core framework services started.
00000004 2023-05-18 01:15:21 0x00000fcc agent::agentcore V Registering agentmdwas_9_13 using lockroot C:\ProgramData\MathWorks\webapps\R2022b\USR\locks
00000005 2023-05-18 01:15:21 0x00000fcc agent::agentcore V Registration complete.
00000006 2023-05-18 01:15:21 0x00000fcc cppmicroservices::install W file not found: C:\Program Files\MATLAB\MATLAB Web App Server\R2022b\bin\win64\spf\externalprocessdiscovery
00000007 2023-05-18 01:15:21 0x00001ef8 cppmicroservices::install W file not found: C:\Program Files\MATLAB\MATLAB Web App Server\R2022b\bin\win64\matlabconnector\serviceprocess
00000008 2023-05-18 01:15:21 0x00001ef8 cppmicroservices::install W file not found: C:\Program Files\MATLAB\MATLAB Web App Server\R2022b\bin\win64\storage\providerenvironment\storage\providerenvironment\matlab_connector
00000009 2023-05-18 01:15:21 0x00000fcc cppmicroservices::install W file not found: C:\Program Files\MATLAB\MATLAB Web App Server\R2022b\bin\win64\spf\clients
00000010 2023-05-18 01:15:21 0x00000cb4 cppmicroservices::install W file not found: C:\Program Files\MATLAB\MATLAB Web App Server\R2022b\bin\win64\agent_plugins\http_authenticators
00000011 2023-05-18 01:15:21 0x00002728 agent::staticcontent W Attempted re-registration of stem /default(folder: /html/, service instance: 1691cb97-0a0e-45c1-b8ed-5c203c4d3203)
00000012 2023-05-18 01:15:21 0x00000cb4 cppmicroservices::install W file not found: C:\Program Files\MATLAB\MATLAB Web App Server\R2022b\bin\win64\agent_plugins\http_authenticators
00000013 2023-05-18 01:15:22 0x00000cb4 agent::mdwas V Config path: C:\ProgramData\MathWorks\webapps\R2022b\config\webapps.config
00000014 2023-05-18 01:15:22 0x00000cb4 agent::mdwas E LicenseMgrHandler::initLicenseManager: License checkout failed.
License Manager Error -5
Cannot find a license for MATLAB_Web_App_Server.
Troubleshoot this issue by visiting:
<a href="https://www.mathworks.com/support/lme/R2022b/5">https://www.mathworks.com/support/lme/R2022b/5</a>
Diagnostic Information:
Feature: MATLAB_Web_App_Server
License path: C:\Users\MwWebAppServerR2022b.DESKTOP-4N9SQB6.000\AppData\Roaming\MathWorks\MATLAB\R2022b_licenses;C:\Program Files\MATLAB\MATLAB Web App Server\R2022b\licenses\license.dat;C:\Program Files\MATLAB\MATLAB Web App Server\R2022b\licenses\network.lic
Licensing error: -5,414.
00000015 2023-05-18 01:15:22 0x00000cb4 agent::mdwas V Shutting down MDWAS service
00000016 2023-05-18 01:15:22 0x00000cb4 agent::mdwas W Failed to deregister web socket proxy
00000017 2023-05-18 01:15:22 0x00000cb4 agent::core::service E mdwas: setup threw an exception
00000018 2023-05-18 01:15:22 0x00000cb4 agent::core::service V Exception caught: Dynamic exception type: class std::runtime_error
std::exception::what: Unable to initialize license manager
00000019 2023-05-18 01:15:22 0x00000cb4 agent::spf::legacyservicepublisher W Unable to create Service instance for PID: AgentServicesContainer with uniqueID: AgentServicesContainer+mdwas+0 on exchange endpoint: inprocess
00000020 2023-05-18 01:15:22 0x00000cb4 agent::spf::legacyservicepublisher V Exception caught: Dynamic exception type: class std::runtime_error
std::exception::what: Unable to initialize license manager
00000021 2023-05-18 01:15:22 0x00000cb4 agent::spf::framework E Failed to publish ServiceInterface: mdwas to ServicePublisher:legacyservicepublisher (79ebec27-3c1c-4d5f-a971-d5c1d1401287)
00000022 2023-05-18 01:15:22 0x00000cb4 agent::spf::framework V Exception caught: Dynamic exception type: class std::runtime_error
std::exception::what: Unable to publish service
00000023 2023-05-18 01:15:22 0x00000fa8 agent::core::serviceutils W Failed to deregister callback: Service is not accepting work 4652b325-0070-4599-8424-3aaebc4787bb:256:1691cb97-0a0e-45c1-b8ed-5c203c4d3203:6
00000024 2023-05-18 01:15:22 0x00000c24 agent::httpserver V HTTP server shutdown
00000025 2023-05-18 01:15:22 0x00000c24 agent::httpserver V HTTP server shutdown
00000026 2023-05-18 01:15:22 0x00000fa8 agent::shutdownservice V ShutdownService shutting down.
00000027 2023-05-18 01:15:22 0x00000fcc agent::coreservices E Failed to start all non-core services
00000028 2023-05-18 01:15:22 0x00000fcc agent::agentcore E Services not started. Exiting.
