Installer stops on a blank pop-up screen. re-run in parallel thread will get to installation but immediately fails

10 次查看（过去 30 天）
Matthew
Matthew 2024-8-20
回答： FredJ 2024-11-15，16:27
The installer for 2023A on Windows 7 machine will hangup on a blank window with a title box of..
https://127.0.0.1:31516/ui/install/product_installer_ui/index.html?applicationName=productinstaller&snc=R7CMT0
relaunch of setup.exe and it duplicates a blank window with a title box of...
https://127.0.0.1:31516/ui/install/product_installer_ui/index.html?applicationName=productinstaller&snc=XL15YB
re-relaunch of setup.exe will start a 3rd execution of the product installer and will go all the way to "click here to begin installation"
but immediately goes to "There was an error while extracting product files. Try rerunning the installer"

请先登录，再回答此问题。

采纳的回答

Matthew
Matthew 2024-8-20
3 more attempts of re-running the Setup.exe and crashing at various points of completing. the 5th attempt the installer went extremely slow. The 5th installation ultimately took over 3 hours to complete but it did complete. I am not sure why the installer changed performance when i was doing exactly the same thing over and over.

更多回答（2 个）

Animesh
Animesh 2024-8-20
Hey @Matthew,
This error may arise if you are attempting to install from installation files located on a shared or network drive rather than on your local drive. To resolve this, transfer the installation files to your local drive and try the installation again.
  3 个评论
显示 1更早的评论
Matthew
Matthew 2024-8-20
unfortunately, yes. even with the files being run from the root "c:\R2023a_Windows\setup.exe" run as administator, the fail occurs. I just tried to delete all teh files including the "C:\Program Files\MATLAB\R2023a" folder and then re-transfer the c:\R2023a_Windows installation files. result... it started to install but then crashed.

请先登录，再进行评论。

FredJ
FredJ 2024-11-15，16:27
Hi Matthew - R2023a is not supported on Windows 7. The last release to support Windows 7 was R2021b. We would encourage you to update the OS if R2023a is the release you need to install.

类别

在 Help Center 和 File Exchange 中查找有关 Introduction to Installation and Licensing 的更多信息

标签

产品


版本

R2023a

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!

Translated by