My credit card was charged twice when purchasing through the webstore.

Question

Preuk Tangpromphan 2017-9-25

评论： Preuk Tangpromphan 2017-9-25

Hello, I purchased a student license today via a credit card.

I received a notification form my bank that my card was charged twice when purchasing through the webstore.

Could the repeated one be cancelled? Please guide me how to do that.

Thank you.

Answer 1

Walter Roberson 2017-9-25

Please contact Mathworks Customer Service.

The volunteers who answer questions here do not have access to the license or purchasing information.

Thank you for your help.

I contacted MATHWORKS already via a service request in this link

https://www.mathworks.com/support/contact_us/

Hopefully they'll receive a request and reply me back in the timely manner.