Why wont my MATLAB software run after i installed it?

2 次查看（过去 30 天）
Noah Dusseau
Noah Dusseau 2018-8-22
回答： Shubham 2024-10-18
My recently installed MATLAB crashes immediately as its opened with the message: "MATLAB has encountered an internal problem and needs to close". It also gives this crash report:
MATLAB crash <file:C>:\Users\nduss\AppData\Local\Temp\matlab_crash_dump.38688-1:
--------------------------------------------------------------------------------
Assertion detected at Tue Aug 21 09:57:52 2018 -0400
--------------------------------------------------------------------------------
Configuration:
Crash Decoding : Disabled - No sandbox or build area path
Crash Mode : continue (default)
Default Encoding : windows-1252
Deployed : false
Java Version : Java 1.8.0_144-b01 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
MATLAB Architecture : win64
MATLAB Entitlement ID : 2075860
MATLAB Root : C:\Program Files\MATLAB\R2018a
MATLAB Version : 9.4.0.813654 (R2018a)
Operating System : Microsoft Windows 10 Home
Process ID : 38688
Processor ID : x86 Family 6 Model 142 Stepping 10, GenuineIntel
Session Key : c36aa01b-e884-4952-b6c1-9ca6f6aabd32
Window System : Version 10.0 (Build 16299)
Fault Count: 1
Assertion in foundation::usm::Detail<struct foundation::usm::scope::Mvm>::find at b:\matlab\foundation\usm\management.cpp line 671
Register State (captured):
RAX = 0000000012ae2ef8 RBX = 0000000000000000
RCX = 00000000e67bbfe0 RDX = 0000000000000000
RSP = 00000000e67bbf60 RBP = 0000000013c96b08
RSI = 0000000012ae2ef8 RDI = 0000000012ae2ef8
R8 = 00002b14846eb702 R9 = 00007ffe9d610000
R10 = 0000000012a1a298 R11 = 0000000012ad2efc
R12 = 00000000e67bc620 R13 = 0000000012ad2e28
R14 = 0000000012ae2e78 R15 = 0000000013c96b08
RIP = 00000000128dc44a EFL = 00000206
CS = 0033 FS = 0053 GS = 002b
Stack Trace (captured):
[ 0] 0x00000000128d6063 bin\win64\libmwfl.dll+00155747 foundation::core::diag::thread_context::unspecified_bool+00000051
[ 1] 0x00000000128d4658 bin\win64\libmwfl.dll+00149080 foundation::core::diag::stacktrace_base::capture+00000024
[ 2] 0x00000000128d8925 bin\win64\libmwfl.dll+00166181 foundation::core::diag::symbols::getSymbolAddress+00009941
[ 3] 0x00000000128d7aae bin\win64\libmwfl.dll+00162478 foundation::core::diag::symbols::getSymbolAddress+00006238
[ 4] 0x00000000128dbd3b bin\win64\libmwfl.dll+00179515 foundation::core::diag::terminate+00000059
[ 5] 0x0000000013c7340c bin\win64\libmwfoundation_usm.dll+00013324 foundation::usm::getErrorHandler+00000060
[ 6] 0x0000000013c87c29 bin\win64\libmwfoundation_usm.dll+00097321 foundation::usm::Detail<foundation::usm::scope::Mvm>::find+00000233
[ 7] 0x0000000100039ce7 bin\win64\libmwservices.dll+00302311 MLPushDefaultSink::`default constructor closure'+00003239
[ 8] 0x000000010006f98f bin\win64\libmwservices.dll+00522639 ioPrintWrapped+00000063
[ 9] 0x0000000012b30e01 bin\win64\pgo\libmx.dll+00134657 matrix::handleWarning+00000113
[ 10] 0x0000000012b30fa1 bin\win64\pgo\libmx.dll+00135073 matrix::handleWarning+00000529
[ 11] 0x0000000012b324fd bin\win64\pgo\libmx.dll+00140541 mxWarningMsgId+00000589
[ 12] 0x0000000012b32394 bin\win64\pgo\libmx.dll+00140180 mxWarningMsgId+00000228
[ 13] 0x0000000012b322d9 bin\win64\pgo\libmx.dll+00139993 mxWarningMsgId+00000041
[ 14] 0x0000000022dadb68 bin\win64\uiw.dll+00121704 UIW_Initialize_Windows7_Specific+00001144
[ 15] 0x00000000f9a2219d bin\win64\nativewindows.dll+00008605 Java_com_mathworks_jmi_NativeWindows_Win7Init+00000013
[ 16] 0x000000006c1b7f74 <unknown-module>+00000000
How can i fix this issue?

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回答（1 个）

Shubham
Shubham 2024-10-18
Hey Noah,
I believe you are facing a crash as you do not have access to the folder specified in Windows registry key HKEY_CURRENT_USER. This is a known issue in MATLAB R2021b and updating to MATLAB R2022a resolves this.
Alternatively, You can do the following:
1. Check the value of the HKEY_CURRENT_USER Windows registry key while ensuring that you have access to the location it specifies. Use this Windows command:
reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Personal
2. The registry value should point to a valid and accessible location, otherwise, reset the value to a desired accessible location. Use this command:
reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Personal /t REG_SZ /d "C:\Users\<username>\Documents" /f
Check out to the following Bug Report for more detailed explaination:
https://www.mathworks.com/support/bugreports/details/2591854#:~:text=Provide%20feedback-,Workaround,-To%20examine%20the
If the issue persists, I suggest you to create a Service Request for the same here: https://www.mathworks.com/support/contact_us.html?s_tid=hc_trail
I hope this helps in resolving the issue!

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