If you are using R2020a or a later release, A possible work around for Zoom and Pan is to use keyboard shortcuts and mouse actions, rather than clicking and dragging on the video.
To Pan, click the Pan icon, and press the up, down, left, or right arrow keys on your keyboard. To Zoom move the scroll wheel up ( zoom in) or down (zoom out). If the frame is in Pan mode, then zooming is not supported. To enable zooming, in the upper-right corner of the frame, either click the Pan button to disable panning or click one of the Zoom buttons.
