Contact Technical Support About MATLAB Online Server Issues
If you experience technical issues when installing, configuring, or maintaining
MATLAB®
Online Server™, email matlab-online-server-support@mathworks.com.
In the email, provide system information, including UNIX® system information, the present working directory (pwd),
and disk usage. To obtain this information, use the mosadm
gather-system-info command. This command outputs the information to the
terminal and logs it to the install.log file.
./mosadm gather-system-infoIn addition to system information, include in your email as much of the following information as you can:
MATLAB Online Server license number
MATLAB Online Server version
Debugging logs. To configure more verbose logs, in the
install.configfile, set theLOG_LEVEL=debugparameter.MATLAB version and all supplemental toolbox names
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