Troubleshooting

Resolve unexpected issues in MATLAB^® Online Server™

Issues with MATLAB Online Server include connectivity failures, slow downs, and crashes, either of the server or individual microservices. Some unexpected issues are related to installation, licensing, or security. To diagnose and solve problems, use log information generated by the mosadm gather-system-info command. For additional support, see Contact Technical Support About MATLAB Online Server Issues.

System Commands

`mosadm help`	Display help for MATLAB Online Server system administration commands
`mosadm gather-system-info`	Gather system information for MATLAB Online Server
`mosadm run-smoke-tests`	Run smoke tests on MATLAB Online Server

Troubleshooting

General Support

Contact Technical Support About MATLAB Online Server Issues
Collect system information and email MATLAB support.
Manage Server Logs
Obtain MATLAB Online Server microservice logs and configure log shipping and log rotation.

Installation and Licensing

Resolve License Service Issues
Resolve license manager server connection problems and license checkout failures.
Resolve Pod Creation Stuck Issues
Identify and resolve issues that cause pods to become stuck during MATLAB Online Server installation and configuration.

Kubernetes

Resolve MATLAB Pod Issues
Resolve issues with licensing, MATLAB images, and storage for pods with a status of "Running".
Resolve Evicted or Terminated Pod Issues
Find and clean up evicted or terminated pods.
Resolve Out-of-Resource Conditions
Clean up unused images and provision more resources.

Security

Resolve Security Exception Error When Accessing Help
Resolve missing certificate issues when running the doc command in MATLAB.