Where did my Service Requests go?

2 次查看(过去 30 天)
The look and feel of the service request history in my TMW account appears to have had a makeover. While this looks like a welcome improvement, my history now only shows 1 (latest) request. What happened to the others? I guess this change happened very recently because this recent Answer shows the old web-GUI.
  2 个评论
Daniel Shub
Daniel Shub 2013-10-31
While recently posted, that answer is not necessarily new. TMW has been importing a lot of content recently.
Julian
Julian 2013-10-31
Good point Daniel ( read all about it ). I had thought the original date was preserved because I found an old Answer, but perhaps I was wrong...

请先登录,再进行评论。

采纳的回答

Wendy Fullam
Wendy Fullam 2013-11-13
Hi Julian,
I'm the Product Manager of MathWorks Online Support Site. I apologize for the delay in responding, as I needed to obtain information from a few teams before posting.
As you noticed, we recently made improvements to the My Service Requests interface. These can be seen here (login required).
Cases originating after 01 Jan 2012 were automatically ported over to the new system. If you require views into requests originating before that time, please contact technical support directly, and they will assist you.
Please let me know if I can be of further assistance.
  2 个评论
Eric Sampson
Eric Sampson 2013-11-13
Hi Wendy, it seems like the default view is by Case Number sorted Ascending. I think it would be much more useful to have the default be Submitted Date sorted Descending... Thanks!
Julian
Julian 2013-11-14
Thanks for this. As I reported via email, the layout of the requests is much improved for browsing their history. The communication history, when available, is not so useful though. I just see a list of identical subject headings, that I can only view one at a time. It would be way better if it followed the excellent example of MATLAB Answers where you can scroll or search the whole discussion thread in the same window....
There are some other strange behaviours I noticed:
  • sorting by submitted date does't work
  • clicking through to look at a request - communication history missing
  • from a request view there is a link "<< View All Service Requests" which goes to a filtered list of "Recently Viewed Cases".
Thanks for answering this question.

请先登录,再进行评论。

更多回答(0 个)

类别

Help CenterFile Exchange 中查找有关 Interactive Control and Callbacks 的更多信息

标签

产品

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!

Translated by