Hi 凤凯 刘,
Security software on the computer or network is hindering the MathWorks Installer and/or Activation Client from accessing MathWorks servers. This arises from a connection issue resulting from one or more of the following factors:
- Antivirus Software: Verify that your antivirus is current with the latest virus definitions and software updates or consider temporarily turning off the antivirus and then restarting the installer.
- VPN: Certain Virtual Private Networks (VPNs) may disrupt the installer's proper functioning. Attempt to disable it and rerun the installer.
- Proxy: The MathWorks installer, activation client, and update installer will attempt to adopt your user proxy settings automatically; consider turning off the proxy in the web browser.
- Firewall: In case your organization utilizes a network firewall, reach out to your IT Help Desk to configure it for unblocking connections to the MathWorks servers.
- Date and Time: If your computer's date and time are set incorrectly, a "Connection Error" may occur after selecting "Next" on the destination screen during installation. Rectify this issue by adjusting your computer's date and time settings to the correct values.
The comprehensive solution provided by the MathWorks Support Team is accessible below:
Hope this helps!
