Matlab online error - does not start on different browsers

Question

Kirsten Harth 2022-4-25

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此问题的直接链接

https://ww2.mathworks.cn/matlabcentral/answers/1704295-matlab-online-error-does-not-start-on-different-browsers

移动：Dyuman Joshi 2023-11-6

Hello -

I tried to use matlab online for the first time today. After my students used it successfully.

However, no matter which browser, and which of the 2 licences I have access to (campuswide license), and also no matter whether I use VPN or not I get the same error (sorry, translation from German):

"The matlab session you want to connect to does not react. The requested service could not be found."

Could anybody please help to solve this technical problem?

Thanks!

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Answer 1

Harshit Gupta 2022-4-28

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https://ww2.mathworks.cn/matlabcentral/answers/1704295-matlab-online-error-does-not-start-on-different-browsers#answer_952835

I understand that you are facing issues with using MATLAB Online on different browsers.

Below are a few basic troubleshooting steps that you can try:

1. Please ensure that you are using a supported browser. To see the list of supported browsers, please refer to

https://www.mathworks.com/products/matlab-online/system-requirements.html

2. Clear the browser cache and reload/refresh MATLAB Online. Following are the steps to clear the cache in different browsers:

If you have tried the above steps and the issue persists, it is likely that your MATLAB Online session data has been corrupted. To resolve the issue, try the following steps:

Log in to the following link: https://drive.matlab.com/files/ with your MathWorks Account credentials
In the upper right, click on your name and select “Show Hidden Files”
Delete the ‘.session’ folder
Go to https://matlab.mathworks.com and try re-using MATLAB Online