Error "MathWorks Account Unavailable - Technical Issue " when trying to university license

Question

BeRoet 2022-5-28

0
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此问题的直接链接

https://ww2.mathworks.cn/matlabcentral/answers/1728965-error-mathworks-account-unavailable-technical-issue-when-trying-to-university-license

回答： Divit 2023-11-7

Hi,

I am a current student at Technische Universitaet Wien (Technical University Vienna) and have just tried to optain a license for my account through the university portal with MathWorks (https://de.mathworks.com/academia/tah-portal/technische-universitat-wien-30338656.html).

However, when trying to do so and sign into my account after my identity was confirmed by the authentication system by my uni, the following error occurs:

"MathWorks Account Unavailable - Technical Issue

Due to a temporary problem, MathWorks Account is unavailable. Try again later.

If this problem persists, contact support."

I have already tried to clear my browsing cache and cookies and restart the browser (actually tried several of them) but the problem persists.

Could you advise me on how to resolve the issue?

I cannot contact customer support via the support service, since this requires a license key which I do not have (as this is my problem).

Thank you in advance for your time and help.

Best regards,

Bettina