Matlab crashes continously while I try to use, after a while it goes down

Question

0 个投票

Probably my laptop is the problem, but I am working with version R2021b and every time I open Matlab, my laptop is overheating and after a while Matlab crashes. Do you have any clue what it can be? Thank you so much for any help.

Device name LAPTOP-KMQDO1QB

Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

Installed RAM 16.0 GB (15.8 GB usable)

Device ID xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Product ID 00330-53593-23038-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

4 个评论
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Soniya Jain 2022-6-14

Hello,

Can you please send the crash logs? Please refer to the following MATLAB Answer link to locate the crash logs in your system:

https://in.mathworks.com/matlabcentral/answers/100816-how-do-i-locate-the-crash-dump-files-generated-by-matlab

Thanks,

Soniya

Pietro Massetani 2022-6-17

I have three files with different process ID, should I send here all of them?

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Answer 1

Rohit Kulkarni 2023-9-6

0 个投票

Hi Pietro,

I understand that your MATLAB version r2021b is crashing on Windows machine.

In order to workaround this problem, try the following solutions:

Install the latest update of MATLAB R2021b by pressing Help > Check for Updates in Home tab.
Launch the MATLAB with "nojvm" tag in command line.

If the aforementioned solutions fail to resolve the issue, kindly consider locating the crash dump files generated by MATLAB and reaching out to the technical support team for further assistance.

Please refer to the following documentation on update feature, MATLAB answers to launch MATLAB with "nojvm" and locating the crash dump files.

https://in.mathworks.com/help/matlab/matlab_env/check-for-software-updates.html

https://in.mathworks.com/matlabcentral/answers/448320-problem-with-starting-matlab

https://in.mathworks.com/matlabcentral/answers/100816-how-do-i-locate-the-crash-dump-files-generated-by-matlab

https://in.mathworks.com/support/contact_us.html

Hope this resolves your query!