Matlab crashes when I start the application

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erez danieli
erez danieli 2022-6-27
回答： Emir Marincic 2023-6-4
Hi,
Matlab crashes when I start the application, what seems to be the error? It would be much appreciated if you had an idea how to fix it :)
when i run as normal user the crash not accure, it happen only with root user.
also sudo /usr/local/MATLAB/R2021b/bin/matlab -softwareopenglmesa not make difference
MATLAB Log File: /root/matlab_crash_dump.25481-1
------------------------------------------------
MATLAB Log File
------------------------------------------------
--------------------------------------------------------------------------------
Trace trap detected at 2022-06-27 16:32:13 -0400
--------------------------------------------------------------------------------
Configuration:
Crash Decoding : Disabled - No sandbox or build area path
Crash Mode : continue (default)
Default Encoding : UTF-8
Deployed : false
GNU C Library : 2.31 stable
Graphics Driver : Unknown hardware
Graphics card 1 : 0x10de ( 0x10de ) 0x2487 Version 510.73.5.0 (0-0-0)
Graphics card 2 : 0x8086 ( 0x8086 ) 0x4680 Version 0.0.0.0 (0-0-0)
Java Version : Java 1.8.0_202-b08 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
MATLAB Architecture : glnxa64
MATLAB Entitlement ID : 7098013
MATLAB Root : /usr/local/MATLAB/R2021b
MATLAB Version : 9.11.0.1873467 (R2021b) Update 3
OpenGL : hardware
Operating System : Ubuntu 20.04.1 LTS
Process ID : 25481
Processor ID : x86 Family 6 Model 151 Stepping 2, GenuineIntel
Session Key : f819c66b-3015-4df9-956a-b11e9425d0f8
Static TLS mitigation : Enabled: Full
Window System : The X.Org Foundation (12013000), display :1
Fault Count: 1
Abnormal termination:
Trace trap
Current Thread: 'Chrome_IOThread' id 140703681124096
Register State (from fault):
RAX = 0000000000000000 RBX = 00007ff820ee7a84
RCX = 0000000000000000 RDX = 0000000000000000
RSP = 00007ff820ee7a00 RBP = 00007ff820ee7ec0
RSI = 0000000000000000 RDI = 00007ff88be8ba28
R8 = 0000000000000000 R9 = 00007ff8a401cd00
R10 = 00007ff8a4002130 R11 = 0000000000000000
R12 = 00007ff820ee7ee0 R13 = 00007ff820ee7ed0
R14 = 00007ff820ee7a60 R15 = aaaaaaaaaaaaaaaa
RIP = 00007ff887096074 EFL = 0000000000000246
CS = 0033 FS = 0000 GS = 0000
Stack Trace (from fault):
[ 0] 0x00007ff887096074 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+66486388
[ 1] 0x00007ff8858ed637 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+41678391
[ 2] 0x00007ff8858eb50e /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+41669902
[ 3] 0x00007ff8858ea23f /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+41665087
[ 4] 0x00007ff8858f3c90 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+41704592
[ 5] 0x00007ff8858f5761 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+41711457
[ 6] 0x00007ff88573f259 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+39916121
[ 7] 0x00007ff887453523 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+70407459
[ 8] 0x00007ff88723f8ab /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+68229291
[ 9] 0x00007ff8874570c8 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+70422728
[ 10] 0x00007ff88745826d /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+70427245
[ 11] 0x00007ff88723bb5b /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+68213595
[ 12] 0x00007ff8872539ca /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+68311498
[ 13] 0x00007ff88725319f /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+68309407
[ 14] 0x00007ff885499048 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+37138504
[ 15] 0x00007ff8854983bc /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+37135292
[ 16] 0x00007ff885493e9e /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+37117598
[ 17] 0x00007ff88548afde /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+37081054
[ 18] 0x00007ff88549e01b /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+37158939
[ 19] 0x00007ff88713b544 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+67163460
[ 20] 0x00007ff8872377d6 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+68196310
[ 21] 0x00007ff88713b75c /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+67163996
[ 22] 0x00007ff8870daf24 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+66768676
[ 23] 0x00007ff8870b401e /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+66609182
[ 24] 0x00007ff88575a78d /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+40028045
[ 25] 0x00007ff8870f48e7 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+66873575
[ 26] 0x00007ff88712eaa5 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+67111589
[ 27] 0x00007ffb313fa609 /lib/x86_64-linux-gnu/libpthread.so.0+00034313
[ 28] 0xaaaaaaaaaaaaaaaa <unknown-module>+00000000

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回答（4 个）

Emir Marincic
Emir Marincic 2023-6-4
Incase someone shows up here at a later date, I finally got this fixed by removing the shipped libstdc++.so.6 and libstdc++.so.6.0.xy inside <MATLAB_INSTALL_ROOT>/sys/os/glnxa64 and symlinking the system ones in there from /usr/lib...
Yash Srivastava
Yash Srivastava 2022-6-30
Hi Erez,
This is a known bug and will be fixed in future releases.
  1 个评论
Cerrise Weiblen
Cerrise Weiblen 2022-9-13
Hello Yash,
You say this will be fixed in a future release, but I am trying to run the next release, 2022a and I have the same error. Do you have an ETA on the fix date? What is the bug tracking number for this issue? How can I find out when it has been fixed? Should I inform my university IT department that you don't have a functioning Linux release at the moment because of this bug? This is bringing my workflow to a halt. Is there a workaround? I am going to have to find other tools for bioinformatics, if I can't get this to work.
Thanks in advance for providing any actionable information to get this working,
Cerrise Weiblen
MATLAB Log File: /root/matlab_crash_dump.17960-1
------------------------------------------------
MATLAB Log File
------------------------------------------------
--------------------------------------------------------------------------------
Trace trap detected at 2022-09-13 13:04:16 -0600
--------------------------------------------------------------------------------
Configuration:
Crash Decoding : Disabled - No sandbox or build area path
Crash Mode : continue (default)
Default Encoding : UTF-8
Deployed : false
GNU C Library : 2.35 stable
Graphics Driver : Uninitialized software
Graphics card 1 : 0x10de ( 0x10de ) 0x1f91 Version 510.85.2.0 (0-0-0)
Graphics card 2 : 0x1002 ( 0x1002 ) 0x15d8 Version 0.0.0.0 (0-0-0)
Java Version : Java 1.8.0_202-b08 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
MATLAB Architecture : glnxa64
MATLAB Entitlement ID : 1981661
MATLAB Root : /usr/pubxxx/MATLAB/R2022a
MATLAB Version : 9.12.0.2039608 (R2022a) Update 5
OpenGL : software
Operating System : Ubuntu 22.04.1 LTS
Process ID : 17960
Processor ID : x86 Family 23 Model 24 Stepping 1, AuthenticAMD
Session Key : cc0151c5-7678-4a76-a811-08b8cf6fb194
Window System : The X.Org Foundation (12101003), display :1
Fault Count: 1
Abnormal termination:
Trace trap
Current Thread: 'Chrome_IOThread' id 140676187665984
Register State (from fault):
RAX = 0000000000000000 RBX = 00007ff1ba3199e4
RCX = 0000000000000000 RDX = 0000000000000001
RSP = 00007ff1ba319960 RBP = 00007ff1ba319e20
RSI = 0000000000000000 RDI = 00007ff1ca045a28
R8 = 0000000000000064 R9 = 0000000000000000
R10 = 0000000000000063 R11 = 0000000000000293
R12 = 00007ff1ba319e40 R13 = 00007ff1ba319e30
R14 = 00007ff1ba3199c0 R15 = aaaaaaaaaaaaaaaa
RIP = 00007ff1c5250074 EFL = 0000000000000246
CS = 0033 FS = 0000 GS = 0000
Stack Trace (from fault):
[ 0] 0x00007ff1c5250074 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+66486388
[ 1] 0x00007ff1c3aa7637 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+41678391
[ 2] 0x00007ff1c3aa550e /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+41669902
[ 3] 0x00007ff1c3aa423f /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+41665087
[ 4] 0x00007ff1c3aadc90 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+41704592
[ 5] 0x00007ff1c3aaf761 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+41711457
[ 6] 0x00007ff1c38f9259 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+39916121
[ 7] 0x00007ff1c560d523 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+70407459
[ 8] 0x00007ff1c53f98ab /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+68229291
[ 9] 0x00007ff1c56110c8 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+70422728
[ 10] 0x00007ff1c561226d /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+70427245
[ 11] 0x00007ff1c53f5b5b /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+68213595
[ 12] 0x00007ff1c540d9ca /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+68311498
[ 13] 0x00007ff1c540d19f /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+68309407
[ 14] 0x00007ff1c3653048 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+37138504
[ 15] 0x00007ff1c36523bc /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+37135292
[ 16] 0x00007ff1c364de9e /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+37117598
[ 17] 0x00007ff1c3644fde /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+37081054
[ 18] 0x00007ff1c365801b /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+37158939
[ 19] 0x00007ff1c52f5544 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+67163460
[ 20] 0x00007ff1c53f17d6 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+68196310
[ 21] 0x00007ff1c52f5873 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+67164275
[ 22] 0x00007ff1c5294f24 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+66768676
[ 23] 0x00007ff1c526e01e /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+66609182
[ 24] 0x00007ff1c391478d /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+40028045
[ 25] 0x00007ff1c52ae8e7 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+66873575
[ 26] 0x00007ff1c52e8aa5 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+67111589
[ 27] 0x00007ff329805b43 /lib/x86_64-linux-gnu/libc.so.6+00609091
[ 28] 0xaaaaaaaaaaaaaaaa <unknown-module>+00000000

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Ali Moussa
Ali Moussa 2022-9-26
Hi Erez,
Did you manage to find a solution to this? I am having the same problem when running maltlab as a root user. I called Mathworks and they said they don't know how to solve this problem because I use Arch Linux which is not a supported OS (lol)
Thanks
Ali
steve nystrom
steve nystrom 2023-5-9
Any update on this issue?
  1 个评论
Image Analyst
Image Analyst 2023-5-9
We wouldn't know. But tech support would if you called them. It's free since it's an installation issue. Call them on the phone and talk to a real live person.

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