'dir' Command Hanging When Running the 'ftp' Command in MATLAB

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I am attempting to connect using the 'ftp' command to a remote Linux server, and MATLAB hangs when I run the 'dir' command on the FTP object. The 'ftp' and 'dir' commands work for a different computer, so it only hangs on that specific server.
How do I prevent MATLAB from hanging for this workflow?

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MathWorks Support Team
The correct way to eliminate the hang is to ensure the 'LocalDataConnectionMethod' field of the FTP object is set to 'active' in MATLAB like so:
ip_addr = 'XXX.XXX.XXX.XXX';  % example IP
password='XXXXXX'; % example password
username= 'example'; % example username
ftpobj = ftp(ip_addr,username,password);
ftpobj.LocalDataConnectionMethod = "active";
This is because the 'active' mode establishes a channel for commands and the FTP server establishes a channel for data. For more information about the 'ftp' object and its options, please see the following documentation page:

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