Updater Shows New Version of Matlab 2023a, However, Clicking the Updater Button Doesn't Do Anything

7 次查看（过去 30 天）
David Laxer
David Laxer 2023-4-26
评论： Peter Haaland 2024-5-30
Matlab 2023a shows there's an update, but clicking the botton doesn't appear to do anything.
(Apr 26, 2023 06:05:43) ##################################################################
(Apr 26, 2023 06:05:43) #
(Apr 26, 2023 06:05:43) # Today's Date:
(Apr 26, 2023 06:05:43) Apr 26, 2023 06:05:43 -0700
(Apr 26, 2023 06:05:43)
(Apr 26, 2023 06:05:43) System Info
(Apr 26, 2023 06:05:43) OS: macOS Mac OS Version 13.3.1 (Build 22E261)
(Apr 26, 2023 06:05:43) Arch: amd64
(Apr 26, 2023 06:05:43) Language: en_US
(Apr 26, 2023 06:05:43) Release Description: R2023a Update 1
(Apr 26, 2023 06:05:43) Installer build number: 9.14.0.2239454
(Apr 26, 2023 06:05:54) Session key: 41e4fe86-c3bd-4287-9dca-d17c56e8f047
(Apr 26, 2023 06:05:59) Activation Service Reachable? true
(Apr 26, 2023 06:05:59) Product Files Folder: /private/var/folders/3n/56fpv14n4wj0c1l1sb106pzw0000gn/T/installer_27417/archives
(Apr 26, 2023 06:09:32) Login Successful
(Apr 26, 2023 06:09:36) License Agreement validation is successful.
(Apr 26, 2023 06:09:36) Calling web service to retrieve entitlements
(Apr 26, 2023 06:09:37) Successfully retrieved entitlements
(Apr 26, 2023 06:09:43) FIK validation is successful.
(Apr 26, 2023 06:09:51) Update levels of the installer and existing installation are different
(Apr 26, 2023 06:09:52) Starting download of product meta data
(Apr 26, 2023 06:09:53) Finished downloading product meta data
(Apr 26, 2023 06:09:58) Folder validation is successful.
(Apr 26, 2023 06:10:10) All selected products are already installed.<br><br>To reinstall products, see this <a HREF="https://www.mathworks.com/pi_reinst_mpi_R2023a_maci64">MATLAB Answer</a>.
(Apr 26, 2023 06:10:40) All selected products are already installed.<br><br>To reinstall products, see this <a HREF="https://www.mathworks.com/pi_reinst_mpi_R2023a_maci64">MATLAB Answer</a>.
(Apr 26, 2023 06:14:26) Exiting with status -1
(Apr 26, 2023 06:14:26) End - Unsuccessful
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Yonghui LING
Yonghui LING 2023-10-13
编辑：Yonghui LING 2023-10-13
Same problem. Clicking on "Install Update" doesn't work.
My MATLAB version:
MATLAB Version: 23.2.0.2380103 (R2023b) Update 1
Operating System: macOS Version: 12.7 Build: 21G816
Java Version: Java 1.8.0_382-b05 with Amazon.com Inc. OpenJDK 64-Bit Server VM mixed mode

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回答（2 个）

Nick
Nick 2024-1-31
I found that the same issue appears yet in 2024 (trying to update 23b U4 to U6), but looking on the Downloads area of the MathWorks, I found, that I should follow different procedure, which actually worked for me:
  • instead of using "Help/Check for Updates..." in the main menu of MATLAB in the MacOS menu line (which brings the dialog as in the question above)
  • I have to use the notification bell icon next to my name in the top line of MATLAB window.
Here is a screenshot from the instructions on the Downloads page:
Walter Roberson
Walter Roberson 2023-7-9
The most common cause of this problem is the case where Mathworks releases an update, but then withdraws the update due to technical problems.

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