Silent installation give error "Unable to load product files."

48 次查看（过去 30 天）
newbie
newbie 2023-9-19
评论： Daniil 2024-1-16
I have downloaded matlab_R2023b_glnxa64.zip. I modified installer_input.txt. I am running silent installation on Linux:
install -inputFile my_installer_input.txt
I get the following error:
(Sep 19, 2023 15:31:39) Product Files Folder: /home/admin/matlab/archives
(Sep 19, 2023 15:31:39) License Agreement validation is successful.
(Sep 19, 2023 15:31:39) Unable to load product files. Product files must be in the same folder as the input file. For help getting the product files, see the installation documentation on <a HREF="https://www.mathworks.com/pi_noprode_mpi_R2023b_glnxa64">MATLAB Answer</a>.
(Sep 19, 2023 15:31:39) Exiting with status -2
(Sep 19, 2023 15:31:39) End - Unsuccessful
  1 个评论
Daniil
Daniil 2024-1-16
Go to ./archives and unzip everything in subfolders.
P.S. I don't know who wrote that log, but it ubolutely misleading...

请先登录，再进行评论。

请先登录，再回答此问题。

回答（3 个）

Sugandhi
Sugandhi 2023-9-20
Hi,
I understand that you have downloaded ‘matlab_R2023b_glnxa64.zip’ and modified ‘installer_input.txt’. You are getting error when running silent installation on Linux.
The error message indicates that the installer is unable to locate the product files required for the installation. According to the error, the product files must be in the same folder as the input file. To resolve this issue, please ensure that the ‘matlab_R2023b_glnxa64.zip’ file is extracted in the same directory as the ‘my_installer_input.txt’ file. Once you have verified the location of the product files, try running the silent installation command again.
  2 个评论
Alin
Alin 2023-10-4
Hi ,
i got similar case
(Oct 04, 2023 04:24:21) Product Files Folder: /root/matlab/archives
(Oct 04, 2023 04:24:21) License Agreement validation is successful.
(Oct 04, 2023 04:24:21) Unable to load product files. Product files must be in the same folder as the input file
i have put the installer_input.txt on the folder where matlab_R2023b extracted but still give same error , also have tried to put inside /root/matlab/archives still got same error , do you have other advice ?
thank you
regards
Help Desk
Help Desk 2023-11-8
In my case or pre R2023b I have never had the installer_input.txt file in the same dir as the setup program/app, as I use the ISO installer and I am not going to edit the ISO to have it in the same location. I also had this working with the R2023b_Update_1.iso . So something changed after that version.

请先登录，再进行评论。

Kay Richter
Kay Richter 2023-11-7
Same here!
Help Desk
Help Desk 2023-11-8
I'm also getting that error on the ISO installer R2023b_Update_3_Windows.iso on Windows. It worked once with the slient install features but now it has that error or this to be exact:
(Nov 08, 2023 13:56:36) Session key: <some hash, removed just in case>
(Nov 08, 2023 13:56:37) Product Files Folder: M:\\archives
(Nov 08, 2023 13:56:37) Message Catalog product_installer:product_installer_resources was not loaded from the file. Please check file location, format or contents
The listing of the ISO mounted file is:
M:\>dir
Volume in drive M is matlabr2023b
Volume Serial Number is DE1A-DCB9
Directory of M:\
10/09/2023 01:01 PM <DIR> .
10/07/2023 05:12 PM <DIR> ..
10/09/2023 12:48 PM <DIR> archives
10/09/2023 01:01 PM <DIR> bin
10/09/2023 01:01 PM <DIR> cefclient
10/09/2023 01:01 PM <DIR> extern
10/09/2023 01:01 PM <DIR> help
08/01/2023 10:59 AM 9,105 installer_input.txt
08/23/2023 02:43 PM 83,330 license_agreement.txt
09/20/2023 12:26 PM 751,194 mathworks_installation_help.pdf
08/30/2023 12:06 AM 759,704 mathworks_installation_help_es.pdf
09/06/2023 10:07 AM 647,784 mathworks_installation_help_ja_JP.pdf
08/29/2023 09:23 PM 765,130 mathworks_installation_help_ko_KR.pdf
08/29/2023 09:23 PM 873,456 mathworks_installation_help_zh_CN.pdf
08/01/2023 10:58 AM 9,007 readme.txt
10/09/2023 01:01 PM <DIR> resources
08/01/2023 04:04 PM 517,480 setup.exe
10/09/2023 01:01 PM <DIR> ui
10/09/2023 01:01 PM 52,322,251 uninstall.zip
10/09/2023 01:01 PM <DIR> utils
10/09/2023 02:41 PM 32 version.txt
10/04/2023 01:35 PM 311 VersionInfo.xml
12 File(s) 56,738,784 bytes
10 Dir(s) 0 bytes free
M:\>
  1 个评论
Help Desk
Help Desk 2023-11-8
Additonal note, I can install using the ISO if I mount it on a shared drive, did not try on the same computer as I don't have enough room for the ISO an the installation of matlab. So it seems to be related to setup.exe and silent install process.

请先登录，再进行评论。

类别

在 Help Center 和 File Exchange 中查找有关 Introduction to Installation and Licensing 的更多信息

标签

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!

Translated by