During the installation process of the support package, it was displayed that the system did not start the MATLAB version required for the installation of the support package.

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peter
peter 2024-7-3
评论： peter 2024-7-10
After downloading the support package offline, I found that the install_spportsoftwareexe mentioned in the readme document does not seem to be effective, and it will show that the system has not started the MATLAB version required for the support package installation. So I saw someone in the community saying that it's possible to change install_spportsoftwaree.exe to SupportSoftwareinstallerexe. I also tried, but it showed that starting MATLAB and running the following command to get the correct folder
>>installFolder =matlabshared.supportpkg.getSupportPackageRoot('CreateDir', true),;
Then run the following command to set the correct support package root directory
>> matlabshared.supportpkg.setSupportPackageRoot(installFolder); Can someone help me solve this problem?

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回答（1 个）

UDAYA PEDDIRAJU
UDAYA PEDDIRAJU 2024-7-9
Hi Peter,
It seems you're encountering an issue where the standard installation method (install_spportsoftware.exe) isn't launching the correct MATLAB version for your support package. Here are a couple of solutions to try:
Manual Installation:
  1. Locate the downloaded support package files (usually a .zip or .mlpk file).
  2. Extract the files to a convenient location on your computer.
  3. Navigate to the folder containing the extracted files.
  4. Open a MATLAB command window. Make sure this is the same version required by the support package.
  5. In the command window, run the following command, replacing "<folder_name>" with the actual name of the folder containing the extracted support package files:
installSupportPackage('<folder_name>');
Run "install_spportsoftware.exe" with Administrator Privileges:
  1. Right-click on "install_spportsoftware.exe".
  2. Select "Run as administrator".
  3. Follow the on-screen instructions for installation.
Note: Make sure you haven't accidentally renamed the installer (install_spportsoftware.exe) or any files within the support package archive. Also the versions are matched.

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