The error message indicates that the web-compatible version of the TimeScope class isn't found in the runtime environment of the server. This happens due to the following reasons:
- The Web App Server installation lacks the necessary version of Simulink UI components.
- The MATLAB release installed on that machine is older than the one used to compile the app
You can follow the below steps to fix the issue:
- Match MATLAB Releases: Make sure the Web App Server on the problematic PC is running the exact same MATLAB release (R2024a or newer) as the app was compiled with.
- Install Required Toolboxes: The "TimeScope" UI component is part of Simulink’s UI scope functionality. Ensure the Web App Server machine has the Simulink UI Scope and related components installed and licensed.
- Update Web App Server:Download and install the latest Web App Server release that supports "TimeScope" (R2024a+). This will include the missing "UITimePlotBaseWebScope" class.
You may refer to the below documentation link to know more about the same: https://www.mathworks.com/help/simulink/slref/matlab.ui.scope.timescope-properties.html
I hope this helps!
