Answers is not customer support. In fact, we are generally not even employed at The MathWorks, though some TMW staff do visit the group.
However, there may be several potential issues with your query.
- The MathWorks has been undergoing a ransomware attack. It started nearly 2 weeks ago, but they are just now managing to recover systems. It may still be interfering with your online requests though, if they have not gotten to restoring this capability. I cannot know.
- We don't know where you are. But there are probably some places where TMW is legally prohibited from doing business. If that is the case, I apologize, but my apology is worth less than the ink it was printed with.
- I don't know of a third reason, but there is often something I missed.
So you need to do as the response indicates. Contact a customer service rep. A real one. Not Answers.
