Contact your prof first since it is a Uni license it's not really a Mathworks problem but that you are either not being recognized as being on the list or, perhaps, you're not being able to connect to the school network which the IT folks will be able to help with.
As well, the Answers forum is not an official Mathworks support channel; none of the folks here (mostly non-Mathworks employees volunteers and those who are will not be the folks who deal with licensing issues in a public forum).
