Problem with documentation on permanently offline devices. Opening help result with an empty page with "Page not found" message

Question

AlireaA Mirrabie 2025-12-6，21:10

0
链接

此问题的直接链接

https://ww2.mathworks.cn/matlabcentral/answers/2181686-problem-with-documentation-on-permanently-offline-devices-opening-help-result-with-an-empty-page-wi

回答： Image Analyst 2025-12-7，23:25

I'm facing a rather ridiculous problem when opening the help on a permanently offline machine. After opening the help I see this page in my browser:

I've tried to reinstall the documentation three times but after a couple of days this issue occurs again. I've checked the installation directory (matlabshared.supportpkg.getSupportPackageRoot) and all the files apparently are there (nearly 15GB).

Out of desperation I even tried using ai chatbots and nearly all of them are either grossly wrong or just suggest opening the help using web([docroot '/documentation-center.html'], '-browser') which would result in a flickering (it was rapidly refereshing) page that wouldn't let me click on anything.

I followed the instructions of this page step-by-step so I'm not sure where it went wrong.