Error in Installing R2010a

2011 12 25
2 个回答
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I am using R2008 version ,now i decided to install R2010a.when installing my setup file gets deleted,by a kaspersky antivirus ,may i know why my setup file gets deleted
Quarantined riskware RootShell E:\MATLAB SOFTWARE R2010A\SE\SETUP.EXE
please help

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回答（2 个）

Image Analyst
Image Analyst 2011-12-25

0 个投票

What operating system? Win7? Did you run it as administrator? You can call the Mathworks and I'm sure the first thing they will ask is if you can temporarily disable your Kaspersky Anti-Virus program, which apparently sees something in the bytes of the installer or the behavior it exhibits that makes it think it's a risky file.

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kash
kash 2011-12-26
i turned off the antivirus ,still i get an error
exe error 22 attempting to run e:\matlab\win32.setup.exe
kash
kash 2011-12-26
Am using windows XP operating system
Image Analyst
Image Analyst 2011-12-26
Just call them. They'll give you free tech support for installation, even for student versions (if you have that).

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Walter Roberson
Walter Roberson 2011-12-25

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Image Analyst
Image Analyst 2011-12-25
The note mentions R2008b. Strange that the issue also appears in R2010a. Something must have stayed the same in the two versions. Someone should tell them so they can update their tech note.
kash
kash 2011-12-26
i turned off the antivirus ,still i get an error
exe error 22 attempting to run e:\matlab\win32.setup.exe
Walter Roberson
Walter Roberson 2011-12-26
Apparently error 22 is obscure; see
http://www.computertechhelps.com/error-22-fix-best-way-to-fix-error-22/
Note however that refers to -22 not 22, so if it is 22 and not -22 you see then that information does not apply.
I am not familiar with the company providing that information, and I am not familiar with the remedy program they recommend, so I would not trust that program without further checking.
I find a bit different explanation at http://bestregistrycare.com/runtime-errors/Runtime-error-22.html . I am not familiar with that company or their registry cleaning tool either.
The most immediate thing to check is whether you have enough free disc space to install to.
I notice that at least one other person has posted with the same problem here, in October. It was suggested that they contact MathWorks Technical Support.

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kash
kash
2011-12-25

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