overpay when I buy add-ons

1 次查看(过去 30 天)
Ke Xu
Ke Xu 2016-7-12
I am a matlab student user. Today, I bought two toolboxes. The price should be $20(10 * 2) for student user, but the price was $58(29 * 2) as for a normal customer. I didn't realize that until just now. I paid $38 extra. Can I cancel the order and redo it correctly? Or I can get the extra $38 back directly? Thanks.
  2 个评论
per isakson
per isakson 2016-7-12
编辑:per isakson 2016-7-12
I believe $10 applies when you buy it together with the basic student suite, $29 when separate and the price for a standard license is ten times that or even more.
Walter Roberson
Walter Roberson 2016-7-12
per is correct, the $10 only applies for toolkits purchased at the time the license itself is purchased.

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回答(2 个)

Muhammad Usman Saleem
You should contact with mathwork help desk.

Walter Roberson
Walter Roberson 2016-7-12
Notice "With your MATLAB Student or Student Suite order". MATLAB Student and Student Suite are the basic licenses, the ones listed under "Core Product"
The $USD 10 for add-ons only applies when you are buying one of those licenses in that same order.

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