How can I reset my account information ?

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M
M 2017-4-27
回答： Walter Roberson 2017-5-2
Hello,
I had Matlab working on an old computer and I changed recently. I would like to transfer Matlab from the old computer to the new one.
But when I try to activate it, I have this error message : "Error -9 : username does not match the username in the license file."
Someone has an idea why it is not working ?
Thank you !

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采纳的回答

Will Nitsch
Will Nitsch 2017-5-2
I would recommend contacting MathWorks Customer Support. They may be able to sort out your problem rather quickly. https://www.mathworks.com/support/contact_us/

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Walter Roberson
Walter Roberson 2017-5-2

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