Matlab online is not working for me. It is showing "You already have an active Matlab session. Do you want to log out of the session and start a new one?" When I clicked "yes", it simply is not working. What should I do?

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Riya Samanta
Riya Samanta 2017-10-17
编辑： Cris LaPierre 2023-4-5
Matlab online is not working for me.

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Cris LaPierre
Cris LaPierre 2019-3-11
try resetting your MATLAB Online session:
  1. Go to https://drive.matlab.com
  2. Log in
  3. In upper right, click on your name and select “Show Hidden Files”
  4. Delete the .session folder
  5. Go to https://matlab.mathworks.com
  6. Log in
resetSession.png
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Cris LaPierre
Cris LaPierre 2023-3-10
编辑：Cris LaPierre 2023-4-5
Try some common debugging steps for browser based apps first
  • ensure your brower is up to date
  • try in a different browser
  • try clearing your cache & cookies
If after all that, you still cannot launch MATLAB Online, please contact support.

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Sruthi Geetha
Sruthi Geetha 2017-10-24
Try clearing cache and reload the page. Try to do hard refresh (Ctrl + Shift + R on Chrome). Try with a different browser Clear cookies and try to reproduce the issue.
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