Fatal Alert : Protocol_version ?!

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Ebram Habib
Ebram Habib 2018-2-23
评论： Isidoros Tsaousis 2022-5-9
i was installing the hardware package ( using the internet ) but my internet went off in the middle of it since then i can't install it ... i keep getting this message (Fatal Alert : Protocol_version) and then it says that matlab is in the middle of a downloading operation ... Thanks for your help
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Temitope Isaiah
Temitope Isaiah 2019-3-26
how do i 'MW_MINGW64_LOC','C:\TDM-GCC-64'
Walter Roberson
Walter Roberson 2019-3-26
That is a setenv() call that is shown. Copy the whole setenv call and paste it at the command line.

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Bui Tuan
Bui Tuan 2018-3-2
编辑：Walter Roberson 2018-3-8
Hello everyone.This is Mathworks's solution for this issue. I have successfully installed the support package. https://www.mathworks.com/matlabcentral/answers/385789-why-do-i-encounter-a-received-fatal-alert-protocol_version-when-installing-a-support-package-in-ma
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Phuong Nguyen
Phuong Nguyen 2018-12-10
编辑：Phuong Nguyen 2018-12-10
i'm using matlab 2016a with window 10
Crystal Li
Crystal Li 2019-3-16
Have you fix it? I'm facing the same error.

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更多回答（7 个）

David
David 2018-2-28
Putting this in as an answer instead of just a comment. Sorry for the duplication.
I've received two separate responses from Mathworks:
1 - There is an outage for a number of support packages and they're working on a resolution
2- for MinGW Ad-On for 4.9.2 specifically:
We have been running into issues with the MinGW Add-On for 4.9.2 that our developers are currently investigating.
One possible workaround to the MinGW installation issue is to manually download MinGW, and link MATLAB to the installation with an environment variable. To do so, download and install MinGW from the following location: https://sourceforge.net/projects/tdm-gcc/files/TDM-GCC%20Installer/Previous/1.1309.0/tdm64-gcc-4.9.2.exe/download
Be sure to uncheck "Check for updated files on the TDM-GCC server" when running the installer to insure version 4.9.2 is installed.
Once the installation has finished, create an environment variable named MW_MINGW64_LOC, and set the location to the folder where MinGW was installed. For example, if you chose to install at the default C:\TDM-GCC-64 location, you will set the variable to "C:\TDM-GCC-64".
To set the environment variable, open the Control Panel, and go through the options System > Advanced System Settings > Advanced tab > Environment Variables. Be sure to declare the MW_MINGW64_LOC variable in the System Variables section rather than the User Variables section. After setting the variable, hit OK and Apply on all menus to have the variable assigned.
When complete, you should be able to start MATLAB and run "mex -setup" and have the MinGW compiler recognized
These instructions worked for me.
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David
David 2018-2-28
FYI - don't include the quotes in "C:\TDM-GCC-64" when putting it into the environment variable.

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Andrés BELISARIO
编辑：Walter Roberson 2019-7-22
%% -- T H E S O L U T I O N O F Y O U R P R O B L E M I S H E R E -----
https://fr.mathworks.com/support/bugreports/1741173
Thank you Mathworks..!!
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Angel Rodríguez
Angel Rodríguez 2020-1-29
So much thanks, it worked perfectly!

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Tarun Cousik
Tarun Cousik 2018-2-26
Ebram & David,
I'm facing the same issue. Windows 10, R2016a. Did you find a solution?
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David
David 2018-2-26
I haven't found a fix yet. I just issues a MathWorks support case: 02974148
POOJA Verma
POOJA Verma 2018-7-16
any solution for the same issue in R2016a??

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Talbi anis
Talbi anis 2020-3-17
hi guys,
you can find the solution of the problem here :
https://www.youtube.com/watch?v=uEjDhID3H4c
Andris Kuciks
Andris Kuciks 2018-2-28
编辑：Andris Kuciks 2018-2-28
Same problem when trying to download support package for Raspberry PI on R2017a
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Andris Kuciks
Andris Kuciks 2018-3-1
About my problem, I sent a service request and the only thing that MathWorks could suggest me was that I should install R2017b. The full MathWors answer:
Thank you for contacting MathWorks Support. This error is currently being investigated by MathWorks. As this only affects MATLAB releases at or before R2017a, the only current workaround is to install MATLAB R2017b.
There is currently no ETA for when this will be resolved, but I will keep you informed as we receive updates.
barnou majid
barnou majid 2018-10-19
do this you will solve the probleme https://www.mathworks.com/matlabcentral/answers/385789-why-do-i-encounter-a-received-fatal-alert-protocol_version-when-installing-a-support-package-in-ma

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Junel Fronda
Junel Fronda 2018-2-28
编辑：Junel Fronda 2018-2-28
Same here.
Installing Arduino Support Package for MATLAB R2014b
Download Failed: Received fatal alert: protocol_version
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Kirollos Safwat
Kirollos Safwat 2018-3-9
编辑：Kirollos Safwat 2018-3-9
I'm having exactly the same problem as yours would you kindly please inform me with any possible solution for this error . E-mail : kirollos.z12015@gmail.com Thanks in advance

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Hasan
Hasan 2018-9-15
Hello there. Finally, I have found a simple solution to this issue. Just you need to download the attached file, and then you must unzip the file. After that, you will find two folders; which are: bin and bugreport.
First step: open the bin folder, and copy the file that appears in it then paste it in your MATLAB folder in your C drive inside the bin folder.
The second step is that copy bugreport folder as is and paste it inside matlab folder.
Regards Hasan
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Vishal Suman
Vishal Suman 2021-8-28
编辑：Walter Roberson 2021-8-28
Protocol_version error that occurs in MatlabR2016a for Instaling a matlab support package for Arduino hardware how to solve it https://www.mathworks.com/support/bugreports/1741173 this is doesn't work in matlab R2016a so give fix Answer to solve this kind of problem. Thank you Sir

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