It sounds like the S-function .mexw64 file is created in later version (for example, R2015b) of MATLAB and is not compatible with R2010b. You need to find the source file (either .m or .c or something else) and re-compile it in R2010b.
Type web(fullfile(docroot, 'matlab/matlab_external/version-compatibility.html')) in your MATLAB to see the document.
