Having difficulty with installation process

Question

John MacDonald 2018-10-1

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https://ww2.mathworks.cn/matlabcentral/answers/421689-having-difficulty-with-installation-process

回答： Gayatri Menon 2018-10-9

My installation of MATLab has come to the activation phase, specifically the registration screen. I inputted my first and last name, university, degree and date of graduation and hit "send"

A popup window flashes for a fraction of a second saying something along the lines of "gathering information", and nothing happens. No matter how many times I press this button, there is no response, no error message, and no activation in sight.

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Matt J 2018-10-1

编辑：Matt J 2018-10-1

It is advisable to contact tech support for help with installation problems.

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Answer 1

Gayatri Menon 2018-10-9

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Hi,

You could contact Support for installation issues as well. Please refer the below link. There are some self-help resources as well in the same link which could be useful for you.

https://www.mathworks.com/support/contact_us.html?s_tid=sp_ban_cs

Thanks