Matlab Drive unable to contact MathWorks Servers

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David Klorig
David Klorig 2019-1-23
编辑： Michal Semonský 2020-6-20
I'm using MATLAB drive concurrently on two systems. It connects fine on my laptop but not on my desktop. It was working when I first installed it. The error message I recieve is: "Some files failed to update. Unable to contact MathWorks servers."
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Conor Burgess
Conor Burgess 2019-4-12
Hi David, does your desktop use a proxy or anything like that to access the internet? Which operating system are you using?

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采纳的回答

David Klorig
David Klorig 2019-4-12
Problem solved! Turns out my institution's AV (sophos) was blocking it. IS just had to add an exception for it.
Works great now. Thanks!
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Surya Kumar V
Surya Kumar V 2020-6-8
Hi Conor, I use a proxy server in my institute. Same message appears "file update failed, unable to contact matworks servers".. can you help me out , thanks a lot

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Michal Semonský
Michal Semonský 2020-6-20
编辑：Michal Semonský 2020-6-20
Hello,
I am getting the same error. I uninstalled MATLAB Drive Connector several times, even deleted the folder C:\Users\Michal\AppData\Local\MathWorks\MATLABConnector and the old Matlab Drive folder but after new installation I am getting the same error. So I turned off my firewall (I use only windows defender) but Connector still hasn't been able to contact MathWorks servers.
When I click on MATLAB Drive online icon I am able to reach the site and log in to the drive. When I try to access MATLAB Drive via Matlab, it tells me, that the folder does not exist but it has been configured in Matlab Connector. When I installed it for the first time, it was working fine, but after a while stopped working. Please, what should I do to solve that?
Thank you.
Michal
  2 个评论
Michal Semonský
Michal Semonský 2020-6-20
编辑：Michal Semonský 2020-6-20
Thanks for reply. I have already seen these topics but I haven't been able to solve the problem. I do not use proxy server nor AV.

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