Asking for a license file?

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Brian Pearson
Brian Pearson 2019-10-1
回答： Dheeraj Singh 2019-10-4
We have an enduser who uses Matlab and renewed his license for 2019-20.
Once I sent him the FIK key info for 2019B he is claiming that it's asking for a license file to complete the install.
What do they need to do. I am the contact for the license but we only pay the bill. I don't do the techie side of things so
any help is mucho appreciated.
Thanks,
Brian
  1 个评论
Ajay Kumar
Ajay Kumar 2019-10-1
Ask him to login to MATLAB account which has license within matlab. There we can choose various options to access the license.

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回答（1 个）

Dheeraj Singh
Dheeraj Singh 2019-10-4
Contact your sales representative to get detailed understanding about your license terms. If you don’t
know who your sales representative is, MathWorks support can help you find your sales representative:
https://in.mathworks.com/support/contact_us.html

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