Hi,
Errors regarding third party software received during support package installation are usually resolved by performing a clean installation of the support package or by following the offline support package installation method.
How do I perform a clean re-installation of a Support Package?
If you are still experiencing this error, try an offline installation:
How do I Download and Install a Support Package on an Offline Machine?
If neither of the previous solutions work, please contact MathWorks Support and provide us with a copy of your log file:
Where are the MATLAB installation log files located?