How to resolve an internet connexion error when installing MatLab Standard ?

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Laurent Beaupoil
Laurent Beaupoil 2020-3-20
评论： João Carmo 2020-11-9
After executing the matlab_R2020a_win64.exe, the setup.exe in the temporary file can't execute and briefly shows me the following error :
Unable to open the requested feature. Check your internet connection and proxy settings in MATLAB Web preferences and then try starting the feature again.
Error code: -6
Error message: ERR_FILE_NOT_FOUND
I tried deactivating my firewall and my antivirus, but it didn't work. I am using ethernet connexion at home.
I also tried with previous version but I have the same problem.
How can I solve this issue ?
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Lyès Badaoui
Lyès Badaoui 2020-3-20
Thanks for your link! but I get an error while trying to access it, it says: "To download products and updates, link a license to your MathWorks Account.". I'm actually looking for a trial version :)
Wonsup Lee
Wonsup Lee 2020-7-22
This problem might be occured when the installation file locates a folder path including non-English characters.

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采纳的回答

Radek Nemec
Radek Nemec 2020-3-20
I had exactly the same problem. I moved the installation exe file to C:/ and then run it... and it worked. Hope you will find a solution as well.
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Wonsup Lee
Wonsup Lee 2020-7-22
Thank you!
I put the following error message for someone who want to solve the same problem to this issue.
"There was an error communicating with the backend services"

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更多回答（1 个）

Gergely Hunyady
Gergely Hunyady 2020-4-14
Hy,
I also had a problem but it was because of the accent in the setup.exe folder path.
Hope this is helpful.
Gergely Hunyady

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