RoadRunner license activation failure

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Shawn Allen
Shawn Allen 2020-6-17
评论： Shawn Allen 2020-6-22
Greetings,
New user here. I have a license file and the roadrunner application (installed). When I attempt to use it, I get an error:
License checkout failed Error -9
Your username does not match the username in the license file
To run on this computer, you must run the Activation client to reactivate your license.
A second attempt to launch RoadRunner and using the license file option has a different error:
Unable to checkout license: No license for product (-1)
Please advise. Thx

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回答（2 个）

Kshitij Chhabra
Kshitij Chhabra 2020-6-18
Hi Shawn,
From the question, I understand that you are not able to run your Mathworks product even after having a license for the same. This error usually comes up because of making changes to username while the process. The best way to rectify it is to reactivate the product.
You may refer to a similar question answered here.
Shawn Allen
Shawn Allen 2020-6-18
Am I reactivating the RoadRunner or MatLab product? I don't have access to the MatLab activation key:
Re: MatLab - I asked for the activation key because the procedure erquires that. Here's what my IT guys say: "No the key is hidden to us from an sccm install."
They can re-install MatLab, but that seems wrong. Is it?
Thx
  2 个评论
Kshitij Chhabra
Kshitij Chhabra 2020-6-22
Hi Shawn,
Just reactivating the product should solve the problem
Shawn Allen
Shawn Allen 2020-6-22
thanks - but it did not. I re-downloaded the license file, it is still not recognized as containing a valid license.

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