Buy Add-Ons Error

Question

ChanYoung Kim 2020-7-5

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评论： Summer K.Rock 2020-11-19

I bought MATLAB and Simulink.

At that time, I didn't know that I need Symbolic Math Toolbox to use 'syms' command.

So I clicked 'Buy Add-Ons' to buy Add-Ons.

But, it showed me the error like this.

'Unable to complete your request at this time. Contact Sales for assistance.'

I already used Service Requests but it didn't give me a help.

So I need your help.

What should I do to buy Add-Ons?

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Answer 1

Sai Sri Pathuri 2020-7-8

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You may refer the following answer to add additional toolboxes to your license.

https://in.mathworks.com/matlabcentral/answers/101956-how-can-i-purchase-additional-toolboxes-for-use-with-student-version-of-matlab

Refer this answer to install them

https://in.mathworks.com/matlabcentral/answers/101885-how-do-i-install-additional-toolboxes-into-an-existing-installation-of-matlab

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ChanYoung Kim 2020-7-8

I surely obtained the trial.

But I surely obtained MATLAB too.

And the Buy Add-Ons button makes the first problem.

So, I'm requesting information.

Of course, I checked Link an additional license.

But, there is not "Buy Add-Ons".

I have valid license and really did whatever I can do to find valid "Buy Add-Ons".

Walter Roberson 2020-7-8

Notice your June 30th purchase is a 4 series license, but the My Software list are all 7 series licenses. I do not know why your 4 series license is not showing up on the My Software list.

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Answer 2

Sai Sri Pathuri 2020-7-9

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Contact your sales representative to get detailed understanding about your license terms. If you don't know who your sales representative is, MathWorks support can help you find your sales representative:

www.mathworks.com/support/contact_us/

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Sai Sri Pathuri 2020-7-9

Create a service request at this link if you are unable to contact sales representative

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Answer 3

Summer K.Rock 2020-11-19

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https://ww2.mathworks.cn/matlabcentral/answers/559757-buy-add-ons-error#answer_549323

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Steven Lord 2020-11-19

There was a report of a degradation in service in MathWorks Store the morning of November 16th according to the application status page. It has been reported fixed, so please try again.

Summer K.Rock 2020-11-19

Thanks for your info, but it still doesn't work. Yesterday we can still purchase the software, but crash today.

Since it is not the problem of my computer, I suppose I will try to buy add-on another day, see if any problem then.

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