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Buy Add-Ons Error

4 次查看（过去 30 天）
ChanYoung Kim
ChanYoung Kim 2020-7-5
评论： Summer K.Rock 2020-11-19
I bought MATLAB and Simulink.
At that time, I didn't know that I need Symbolic Math Toolbox to use 'syms' command.
So I clicked 'Buy Add-Ons' to buy Add-Ons.
But, it showed me the error like this.
'Unable to complete your request at this time. Contact Sales for assistance.'
I already used Service Requests but it didn't give me a help.
So I need your help.
What should I do to buy Add-Ons?

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回答（3 个）

Sai Sri Pathuri
Sai Sri Pathuri 2020-7-8
  5 个评论
显示 3更早的评论
ChanYoung Kim
ChanYoung Kim 2020-7-8
I surely obtained the trial.
But I surely obtained MATLAB too.
And the Buy Add-Ons button makes the first problem.
So, I'm requesting information.
Of course, I checked Link an additional license.
But, there is not "Buy Add-Ons".
I have valid license and really did whatever I can do to find valid "Buy Add-Ons".
Walter Roberson
Walter Roberson 2020-7-8
Notice your June 30th purchase is a 4 series license, but the My Software list are all 7 series licenses. I do not know why your 4 series license is not showing up on the My Software list.

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Sai Sri Pathuri
Sai Sri Pathuri 2020-7-9
Contact your sales representative to get detailed understanding about your license terms. If you don't know who your sales representative is, MathWorks support can help you find your sales representative:
www.mathworks.com/support/contact_us/
  1 个评论
Sai Sri Pathuri
Sai Sri Pathuri 2020-7-9
Create a service request at this link if you are unable to contact sales representative

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Summer K.Rock
Summer K.Rock 2020-11-19
similar problem here
what is wrong with the store, I just want buy add-on. when I check out, then the errors showed up
  2 个评论
Steven Lord
Steven Lord 2020-11-19
There was a report of a degradation in service in MathWorks Store the morning of November 16th according to the application status page. It has been reported fixed, so please try again.
Summer K.Rock
Summer K.Rock 2020-11-19
Thanks for your info, but it still doesn't work. Yesterday we can still purchase the software, but crash today.
Since it is not the problem of my computer, I suppose I will try to buy add-on another day, see if any problem then.

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