Why I can't install anything or update matlab?

Question

Antonio Cristian Arca 2020-12-14

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https://ww2.mathworks.cn/matlabcentral/answers/693890-why-i-can-t-install-anything-or-update-matlab

回答： Gouri Chennuru 2020-12-21

Hi,

I tried to install Optimization Toolbox on my Matlab R2020b (using windows 10) but an error appears:

"Something unexpected occurred" and then he suggests to contact Technical Support beacuse this erros is not common.

Same thing when I try to update the software.

Can someone explain me why this happen and if I can solve it without the Technical Support ?

Also I would like to don't reinstall everything because my internet connection is really slow.

Thanks in advance

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Image Analyst 2020-12-14

What's wrong with calling tech support. They can set up a session where they can see and drive your computer. We certainly cannot do that. Plus it's free, and a lot faster than waiting/hoping that someone here will have a magic guess. Call them now. I think they're open for 2 more hours.

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