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Problem with installation of a license NO

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Astrid Andersen
Astrid Andersen 2013-6-14
Hi! We have change user for our license **** today. The new user have problem with his installation/downloading of his MATLAB license. The new user is: *********, username RBE and Host ID *********(MAC).
it all went very well and he downloaded the program but when he try to run the program he get the message
" License checkout failed. License Manager Error -9 Your username does not match the username in the license file."
Could you please send the answer also to Richard??? rbe@niva.no

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回答（1 个）

Sean de Wolski
Sean de Wolski 2013-6-14
Please contact technical support, it's free and they'll be able to get everything set up for you.
http://www.mathworks.com/support/contact_us/index.html
And please don't post the license numbers externally.

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